What happens after the “likes”?-A guide to successful digital marketing

When pitching for business, one of the questions I usually get from clients is “how many likes can you get us on Facebook? In trying to explain that the effectiveness of a campaign/promotion can be measured in various ways, most clients tend to assume that if you cannot assure them of a reasonable number of likes, the campaign is not successful.

One of the elements of digital marketing which makes it difficult for business people to understand is the difficulty with measuring ROI or defining what the KPIs may be. I have seen campaigns where there were millions of impressions but less than 2% of leads. If the clients in this case defined the effectiveness by the number of impressions, then the campaign was successful. But if the real need was leads, then the campaign has failed woefully.

In many cases, digital marketers have been able to get a desired number of likes on Facebook or followers on Twitter for their clients/companies and this can be a great opportunity for brand marketing. However, in many cases, very few clients are ready to consider the question “what happens after they like us?-or follow us?” Continue reading